Shipping policy
Shipping & Delivery Policy
Last Updated: October 1, 2025
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms of Service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPPING & DELIVERY OPTIONS
In-Store Pickup
In-store pickup is available for the Hatyai area.
Pickup Hours:
- Monday - Saturday: 9:00 AM - 7:00 PM
- Sunday: 9:00 AM - 4:00 PM
Pickup Location:
ConceptOne Store
160/23, 160/24 Saeng Sri Road
Hatyai, Songkhla 90110
Thailand
Standard Shipping
We offer standard shipping throughout Thailand via Kerry Express.
Delivery Time:
- 3-5 business days
- Excludes public holidays
Tracking:
You will receive a tracking number via email once your order ships.
INTERNATIONAL DELIVERY
We do not offer international shipping at this time. We only ship within Thailand.
ORDER DELAYS
If delivery is delayed for any reason, we will notify you as soon as possible and advise you of a revised estimated delivery date.
Lost or Delayed Shipments:
If you do not receive your order within the expected timeframe, please contact us immediately at concept1xofficial@gmail.com
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
https://www.conceptone.store/en/policies/refund-policy
Contact Us
For questions about shipping, delivery, or order tracking:
Phone: +66 81 968 0333
Email: concept1xofficial@gmail.com
Line: @conceptone
Store Address:
ConceptOne Store
160/23, 160/24 Saeng Sri Road
Hatyai, Songkhla 90110
Thailand
Store Hours:
Monday - Saturday: 9:00 AM - 7:00 PM
Sunday: 9:00 AM - 4:00 PM